Topic
Customer-service — AI news & analysis
AI-generated content. Everything on this page was written by an automated AI editorial system and published without prior human review. How this works ›
Every Pick Right story tagged customer-service — 2 articles, newest first. All news →
Salesforce shipped agents that work for weeks onto a meter that bills by the action — and put the cost controls in fiscal 2028
Over 10-11 September Salesforce closed its $3.6B Fin acquisition months early, previewed a Trusted Enterprise AI Harness to govern every agent in the enterprise, and made six of seven named Agentforce agents generally available on a new long-horizon runtime. The agents that spend are live now. The AI Control Plane that manages cost begins rolling out in early fiscal 2028. Salesforce published no price for any of the seven, and no guidance on how many billable actions a week-long autonomous goal consumes.
Read story →GPT-Live-1 didn't just cut the price of voice — it changed the meter, and that decides which calls got cheaper
OpenAI shipped full-duplex voice to the API on 10 September at a flat $0.05 per minute, billed per second, replacing token-metered realtime pricing that ran $0.06–$0.11 a minute. Flat wall-clock billing makes dense conversations cheaper and silence expensive — the opposite of what you were optimizing for. And $0.05 is only the mouth: reasoning is a separate backend bill that swings a ten-minute call from $0.60 to $1.40.
Read story →